1. Booking Confirmation     top

Bath Chew Valley Caravan Park enters into a contract with you when we confirm your booking. When you make the booking, you warrant that you have the authority of all persons in your party to book on their behalf, and will indemnify Bath Chew Valley Caravan Park against all loss and damage arising directly or indirectly, from any act or default by yourself or any person or animal accompanying you. As party leader you warrant that you will make all persons associated with your party fully aware of their responsibilities.

Bookings are not transferable.

In addition to these terms and conditions, there may be specific terms which apply to individual pitches. These will, where applicable, be prominently displayed in the reception area of the park. Please note that camping on Bath Chew Valley Caravan Park land is restricted to the areas designated as pitches. Camping in other areas is not permitted.

Bath Chew Valley Caravan Park is not liable for any loss or damage to your property and in making a booking with us you free and relieve Bath Chew Valley Caravan Park of any claim arising out of this booking.

2. Services, Features and Facilities    top

Information about features, facilities or services at your holiday location is, to the best of our knowledge and belief, accurate at time of publication of the brochure and website, but some of these features, facilities and services may not be available at the time you take your holiday.

As our sites are located in a natural environment, we cannot accept responsibility for any damage, injury or inconvenience caused by wildlife or weather.

Barbecues can only be used if they are raised off the ground. As our park is in the countryside, the use of barbecues may be restricted during periods of dry weather.

3. Payment    top

The price of your pitch entitles you to locate:
a) one car/motorcycle and one tent/caravan/trailer tent, or
b) one motorhome
within the boundaries of the Bath Chew Valley Caravan Park campsite for the period stated on your confirmation.

Space for one attached single awning is included in the pitch price. A pitch is for a 4-person tent (maximum). If your tent is for more than 4 people, two pitches may be required, at the Site Management's discretion. There is an extra charge for additional adults and vehicles, boats, trailers etc, which must be paid at time of booking. During bank holidays and busy times, extras must be pre-booked, otherwise we cannot guarantee there will be space for these. The Site Manager reserves the right to ask you to remove any windbreaks.

Payment cards are accepted on the basis that they are authorised by the customer for all charges incurred under this booking if not cleared by another method.

We make a charge for processing payments by credit card, the fee is displayed in Reception. We do not make a charge for processing debit cards.

4. Cancellation    top

If you wish to cancel your booking, notice must be given to the address on your booking confirmation. Provided the cancellation is received not less than 30 days before the start date of the holiday, only the deposit monies will be forfeited. If we receive less than 30 days notice or if you fail to arrive, you will be liable to pay the total cost of the holiday.

Our customers visit our sites to enjoy the peace and tranquillity of the countryside. If anyone does not respect this, the Site Manager reserves the right to refuse them admission or ask them to leave the site at any time, forefitting any nights unused. The Site Management also reserves the right to refuse entry to the site to caravans over 6 metres in length, commercial vehicles & units that are not professionaly converted.

5. Amendments    top

We advise all guests to arrange for insurance against the costs that will be incurred in the event of cancellation.

Amendments to your booking can be made up to thirty days before the start of your holiday, and are subject to availability, for an administration fee. Within thirty days, amendments will only be made in exceptional circumstances, at the discretion of Bath Chew Valley Caravan Park. Amendments are not accepted after your holiday has started. Note that no refunds will be given in the case of adverse weather.

6. Pricing    top

The Price will be quoted at the time of booking and will be maintained, subject to there being no change to the details of the booking or changes to the regulatory or tax regimes in force.

A full price list is available on request from Reception.

All advance bookings include a £30 booking fee which is not refundable, however this amount is set against the cost of your holiday if you arrive as shown in your confirmation. Bookings of three nights or less must pay in full at the time of booking. Bookings of 4 or more nights will be told at the time of booking when the balance is due. Failure to pay the balance by the due date will result in the cancellation of the booking. Bookings for special events, particular seasons or contracts may have their own payement terms which will be explained at the time of booking.

7. Arrival and Departure    top

You can arrive on site from 2pm to 6pm on your date of arrival. Where you have made an advance booking, we reserve the right to re-book the pitch if you do not arrive on the first day of your booking. No vehicle traffic is permitted on sites between 10pm and 7am. If you arrive after this, you will not be able to drive to your pitch. Pitches must be vacated by 11am on the day of departure. When pitching, please ensure that you are within the boundaries of your pitch.

An additional charge is made for all arrivals before noon & after 7pm.

Pitches are pre allocated prior to arrival, you may request a specific pitch or pitch type, however this cannot be guaranteed. If you have booked more than one pitch, we cannot guarantee that all pitches will be together.

8. Minimum Age    top

We can only accept bookings for parties where all members are aged 18 years or older.

9. Dogs    top

We accept dogs on condition that they are on a lead at all times and that they are exercised in the designated area. The pitch price includes up to two dogs per pitch. All traces of their presence must be removed before you leave and any fouling must be collected and disposed of immediately, in the bin in the dog walking area, dog mess must not be mixed with regular refuse. Dogs must not be left on site unattended.

Dog owners are reminded that farmers have the right to shoot dogs worrying their animals.

10. Advance Bookings    top

Advance bookings are accepted for a minimum of two nights with the exception of Bank Holidays, June, July & August where seven nights is the minimum. Other events may have separate booking conditions.

11. Complaints    top

We are most concerned that you have an enjoyable holiday. Should you nevertheless have cause for complaint, please advise our Site Manager immediately, so that the complaint can be investigated and action taken. If our Site Manager is not available, or if you are not satisfied with the action taken, you should put your comments in writing, within 14 days of your holiday to: Customer Care Manager, Bath Chew Valley Caravan Park, Ham Lane, Bishop Sutton, BS39 5TZ. We will endeavour to send a response within seven working days.

12. English Law    top

The contract will be governed by English Law.

Last reviewed: 18-06-08 KB